FAQ - KNEX | KNEX

How do I place an order?

Browse products, add to cart, and proceed to checkout. You'll need to create an account or login to complete your order.

What payment methods do you accept?

We accept Cash on Delivery (COD), bKash, and Nagad.

How long does delivery take?

1-2 days inside Dhaka, 3-5 days outside Dhaka.

Can I cancel my order?

Yes, you can cancel before the order is shipped. Contact support for assistance.

How do I track my order?

Login to your account and visit 'My Orders' to see your order status.

What if I receive a damaged product?

Contact us within 24 hours with photos of the damage for a replacement or refund.